Automated Email Notifications

Panoramic Feedback offers the capability to send automated emails directly through our system, known as autoemails. These emails are designed on the EMAILS tab to inform Responders and Subjects about 360-degree feedback assessments. Each autoemail will include a link to the specific URL where Subjects and Responders can complete their tasks, along with the individual's PID(s). Our system will automatically send these emails on dates specified by you, to the list of addresses provided on the PEOPLE tab.

Subject emails (optional) communicate solely with the Subjects. They ask Subjects to enter their Responders online.

Responder emails are sent to all Responders, including the Self/Subject. They provide all the information Responders need to respond to the questionnaire.

Automatic Report (optional) instructs the system to generate 360 reports and email them directly to each Subject.

When a Responder is assigned to assess multiple Subjects, they will receive a separate PID for each Subject.

However, they won’t receive a separate invitation for each Subject. Instead, Panoramic Feedback sends a single invitation email containing all the PIDs. Each PID will link the Responder directly to the questionnaire for the corresponding Subject, helping to prevent inbox clutter.

By default, bounced-back emails are redirected to the project administrator, who is responsible for correcting incorrect addresses in the system (via the PROJECT tab). After making the corrections, the administrator can resend the email to those Responders through the EMAILS tab.

In projects where Subjects input their Responders online, bounced emails may be forwarded to the respective Subjects for correction. Once the Subject updates the email address, the system will automatically resend the email to the corrected address.

The "Re-send emails" feature on the EMAILS tab serves the purpose of re-sending an email to individuals who may have misplaced or deleted it, or experienced transmission issues resulting in non-receipt.

The "Re-send" function should be used for scenarios such as sending an email to new or updated email addresses, re-issuing emails to individuals who have lost the original, or addressing any transmission issues. Re-sent emails are dispatched instantly.

(Please do not use "Re-send emails" to re-send Responder Reminder emails. Use only scheduled delivery of Reminder emails, for accuracy of PIDs included.) 

Typically, 2-4 reminder emails are scheduled per project. However, the number of reminder emails can be adjusted based on the specific needs and the timeline of the project.

Certainly, you can use the “Re-send emails” feature to re-send your emails to specific individuals or entire group. (However, it's important to note that it's not advisable to re-send Reminder emails, as Reminders are best handled through scheduled delivery to maintain consistency and reliability.)

On the EMAILS tab, select the email you want to send. On the "More Actions" dropdown, select "Re-send emails". On the "Re-send emails" page, select the people to send it to, and click "Re-send".

Panoramic Feedback is a system that sends bulk email. If your Responders are not receiving email notifications, it’s possible that messages from Panoramic Feedback are being flagged as spam and quarantined by your email system.

To prevent this, we recommend to "Whitelist" or "Allowlist" the following domains: panoramicfeedback.com, 360respond.com, and mandrillapp.com, which is our email service provider. Please consult with your IT department to ensure these domains are whitelisted before launching your 360 project.

First, make any additions or corrections on the People List. Once you're finished, just re-schedule your original invitation (i.e. open the email, change the send date, and "Save"). Re-scheduled emails will only be sent to individuals who have not yet received the initial email, which includes those with new or corrected email addresses.

Scheduled emails are sent by the system once a day, at around 6:30 am Eastern Time.