Some Possible Issues:
Careless Reading
Sometimes, people may not read their emails carefully, accidentally deleting them and then assuming they never received them.
Solution:
- You can easily re-send an email, by using "Re-Send Emails".
- Improve the Subject line of your emails to make it clearer and more recognizable.
- By scheduling multiple emails per project, such as a Pre-Announcement email, a Catalyst email, and a few Reminders, the likelihood that the message will eventually be read increases significantly.
Firewalls, Spam Checkers, And Other Defenses
Firewalls and spam checkers can sometimes be configured so rigorously that they reject or quarantine legitimate emails. They may flag emails sent in batches or those that originate from an external source but have an internal return address (e.g., your project administrator).
Solution:
- If most of your emails are going to a single organization, request its IT department to "allowlist" email from 360respond.com as an acceptable sender.
- See the "Email IT Information" section of this GUIDE for the detailed advice.
