How do I re-send Auto Emails?

The "Re-send emails" feature was designed for the purpose of re-sending an email to those who misplaced/deleted it, as well as to new or updated addresses, or when the original email was lost or had transmission issues.

  • On the EMAILS tab, click next to the email you wish to re-send to select it.
  • From the "More Actions" dropdown on the grid, choose "Re-send emails".
  • On the next page, you can select the recipient(s) to whom you want the email re-sent.

Re-sent emails are sent out instantly. Please ensure you select recipients carefully. 

NOTE:

The "Re-send emails" feature simply re-sends the email and does not verify whether a PID has been completed. Therefore, we do not recommend using it for re-sending Responder Reminder emails, as it may include PIDs that were completed after the original email was sent. This could lead to confusion among responders.

In contrast, scheduled email delivery performs a comprehensive check to determine who has and hasn't responded.